If you are not satisfied with a product you bought at Ologroup website, for whatever reason, it is possible to return it for refund within 30 days of receipt (90 days for an exchange for another product or for an in-store credit). You must first advise us by submitting a request via the provision made on the website. Ologroup will provide you with a ticket number.
No returns will be accepted without having previously obtained a ticket number. The product must then be returned in its original packaging (in perfect condition for resale) with its receipt and a small note for the reason of the return and your ticket number. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the above mentioned conditions. Please also note that a 20% re-stocking fee may apply if you are returning special order items, items specially produced for you.
Please note that all items will be reimbursed in the stated manner within 7 days of receiving the product (shipping fees excluded). You must also cover the cost of returning the product. Shipping fees will only be refunded if the return is a result of a shipping error on our part.